Amy Hovious Resume

• Academia/Education, Research
• Web Development, Responsive Design
• Mobile Development
• User Experience

• Utilizing new technology into existing processes and courses
• Helping others with the aid of technology
• Organization Tasks
• Managing Projects

UNIVERSITY OF ILLINOIS – URBANA, ILLINOIS - Applied Technologies for Learning in the Arts & Sciences (ATLAS)

Research Programmer - Lead Application User Support & Project Analyst (2009 – Present)

USER SUPPORT

Application Support & Training

• Insure client support needs for ATLAS deployed applications are met the best way possible, by assessing support related inquires, requests, problems etc. and determining proper course of action
• Route requests to the appropriate party (analyze a given problem, diagnose it and find its root cause, and then either solve it or pass the problem on to the relevant team if the problem is not resolved by the support and training staff)
• Evaluate user needs to determine what user related documentation materials are most valuable  to end users; Prepare and oversee creation of client documentation and training materials
• Conduct training sessions for individuals and large groups
• Oversee other support and training team members to ensure quality service is being delivered for clients
• Provide quality, friendly support for all types of users - Staff, Faculty, Students, and more

Application Analyst (Client/Development liaison)

• Assess and document client needs to determine proper application related solutions
• Communicate effectively between clients and developers, determining needs, features and fixes, and relaying them appropriately to the proper application developer
• Identify and specify new features and application fixes to improve client experience and application functionality
• Assist testing efforts to determine if users' needs are being met while keeping realistic development expectations in mind

Research Programmer - .NET Development and Support (2006 – 2009)

Main Technologies Used On The Job:

Asp.Net/ C#

SQL Server

HTML, CSS

JavaScript, Jquery XML, AJAX

CUSTOM APPLICATION DEVELOPMENT

• Develop customized web-based software
• Work on a wide range of projects both in groups and individually
• Serve as project lead on various software development projects
• Perform extensive requirements gathering
• Work closely with clients to evaluate and determine needs
• Supervise student workers, delegate and convey an assortment of tasks
• Coordinate training sessions to teach new applications (and features)
• Create and provide appropriate training materials
• Schedule hands-on training sessions
• Plan application demonstrations to show existing applications to potentially new clients
• Provide client support for existing applications
• Answer any questions regarding application use
• Help resolve any technical or support issues
• Became a personal contact for clients to provide service and support on an individual level

SYSTEM DEVELOPMENT SERVICES, INC  - EFFINGHAM, ILLINOIS

Consultant, Customized Software and Web Developer (2005 – 2006)

• Custom application development and support

Main Technologies Used On The Job:

VB.NET

SQL Server

HTML

CSS

Tasks Performed On The Job:

• Worked effectively and efficiently alone and on team-based projects
• Software Development:
• Designed, developed and implemented an array of project types, including:
• Web Development, Database Development, Windows Application Development, and VBA Development
  
• User Support/ Training:
• Provided user support for all existing applications by answering client questions in a variety of formats and  visiting client sites
• Developed and delivered training materials in support of newly developed applications in various formats including hands-on sessions, hard copy hand outs and online materials

• Software Support/Debugging:
• Researched and repaired various software bugs in a variety of custom-built software created by other programmers
• Added additional features to an assortment of custom-built software created by other programmers
• Setup Windows Server and PC Environments
• Played a key role in decision making for the company, namely:
• Key figure in research and a hands-on follow thorough to coordinate and carry out the moving of internal web & email hosting accounts/sites to external hosting

LAKE LAND COLLEGE - MATTOON, ILLINOIS 

Online Adjunct Instructor -Business Division (2002-2005)

• Online Instructor for: Microsoft Access (CIS093) and Microsoft Excel (CIS094).
• Developed and delivered all interactive course content through WebCT.
• Developed course materials in Dreamweaver and wrote HTML for course websites.
• Taught a wide range of students, including many adult learners

Online Course Development / Web Development Assistant - Center for Technology and Professional Development (2001 – 2003)

• Developed online and print tutorials for instructor and student use.
• Developed online courses for instructor use.
• Helped train faculty on various types of instructional technology.
• Served as help desk contact for online students.
• Designed database and ColdFusion applications.